Privacy policy

Privacy Policy

 

Protection of your personal data is at the heart of our concerns. We make every effort to protect your personal data, in accordance with the loi Informatique et Libertés (Lil) (Data Protection Act) and the General Data Protection Regulation (GDPR).

 

Our Privacy Policy informs you about the purposes and conditions under which we process the personal data that we may collect through our exchanges, the provision of our products and services, the use of our website and the resources we make available, our social network pages and the events we may initiate or in which we may participate.

 

In addition to this Privacy Policy, you can access our Cookie Management Policy, in the “Cookie Management” section, at the bottom of the freejumpsystem.com web page, which will specify the conditions and purposes of use of cookie files or navigation data that may be present on our website.

 

We invite you to read our Privacy Policy to learn more about how your data is used, as well as the rights you can exercise in application of regulations.

 

 

  1. General information

 

You acknowledge that you have read our Privacy Policy and that you have accepted our Legal Notice, available at the bottom of the page, for any use of the freejumpsystem.com site, for the supply of our products and services and for use of the resources we make available.

 

Within the framework of collecting and processing your personal data for the products and services that Freejump may provide to you, Freejump System is the data controller as intended in regulations.

 

The digital resources we offer may contain or use links to websites, applications, products or services that are operated by third parties (i.e. social networks, partners). We remind you, for all intents and purposes, that our Privacy Policy does not apply to these third parties, over whom we have no control and for whom we cannot be held responsible. We invite you to read their privacy policies.

 

 

  1. What personal data is collected?

 

We may collect personal data from: (i) our online contact and registration forms; (ii) our written and oral exchanges, or with any of our service providers/partners in connection with the products and services we offer and provide; (iii) your use of our resources; (iv) the provision of Freejump products and services; (v) the receipt of information in the context of management of pre-contractual and contractual relations, (vi), your browsing on our website, (vii), the exercise of your rights under regulations.

 

Mandatory information that is requested at the time of collection is indicated by an asterisk or mentioned verbally, when the exchange uses this channel. Without providing the mandatory information, we will not be able to respond to your request. Depending on your use of our resources, products and services, as well as the purposes of your interactions with us, we may collect different types of personal data about you: (i) your identity, contact details and information that you may provide to us in connection with your requests, or the supply of our products and services; (ii) data relating to your use of our products and services; (iii) comments and interactions with our business departments, customers (etc.); (iv) information relating to traffic and use of our digital resources, information that you provide to us from a social network; (v) information we collect from you in connection with the events we organise.

 

In some cases, it is possible that a third party has provided us with information about you, for example by shipping an order to your address. In such cases, we will only process your data within the scope of the stated purpose.

 

 

  1. How do we use and store personal data?

 

We collect and use your personal data for the main purposes described in the table below. We keep your personal data for the time necessary to achieve the intended purposes, taking into account the time limits and authorizations of laws and regulations.

 

The maximum retention periods are applicable, provided that you request the deletion of your personal data for a reason necessarily compatible with the laws and regulations applicable to our services and products.

 

Purposes Categories of data processed Retention period
 

To respond to your requests and inform you

 

Data relative to your identification and the elements attached to your request and the response provided

 

Retention for the time necessary to process your request and a maximum of 1 year

 

 

Creation and management of your user account

 

 

Data about your identification and connections

 

 

Except in the case of deletion of an account at the initiative of the user (via a request sent to our customer service department), retention for 3 years after the last connection for identification data

 

Retention for 1 year for login data

 

 

Commercial prospecting and sending of news / information to customers and prospects

 

 

Data relative to your identification and to the activity of your user account

 

Retention for 3 years from the end of our relationship for a customer and from the last contact initiated by a prospect or deleted after withdrawal of the prospect’s consent

 

For the newsletter, storage as long as you do not unsubscribe

 

 

Provision of our products and services

 

Data relating to your identification, the contract and your customer activity

 

Retention of personal data relating to the customer relationship for the duration of the contractual relationship, then 5 years after the end of the contractual relationship

 

 

Management and recording of purchases of our products and services, payment for them

 

Data relative to your identification, purchases and payment

 

 

Retention for 10 years from the last event

 

When you consent to the retention of your payment method data, for the purpose of facilitating future payments, we keep this data for as long as you consent to this and you have the right to modify or delete this data via your user account

 

 

 

Marketing analysis, profiling, personalization of communications

 

 

Data relating to your identification and your user and customer activity

 

 

Retention for 3 years from the last activity

 

Use and satisfaction surveys

 

Data relating to your identification, your activity and satisfaction with our products and services

 

 

Anonymization after completion

 

Creation of statistics

 

Data relating to your identification, your user and customer activity

 

 

Anonymization after completion

 

Handling of complaints, after-sales service

 

Data relative to your identification and the elements attached to your request and the response provided

 

Retention for 5 years from the request and its processing

 

 

Fraud prevention and management

 

 

Data about your account and account activity

 

Retention for 5 years after the event

 

 

Management of requests for the exercise of rights and information in accordance with regulations

 

 

Data relative to your identification and the elements attached to your request and the response provided

 

Retention for 5 years from the request and its processing

 

 

Management of pre-litigation and litigation, constitution of evidence

 

 

Data necessary for the procedure

 

Retention for the duration of the procedure

 

Management of cookies and measurement of site traffic

 

Cookies

 

Retention period specified in our Cookie Management Policy available at the bottom of the page

 

 

 

  1. On what legal bases do we process personal data?

 

In accordance with regulations, the processing of your personal data is done in accordance with a legal basis specified by regulations, such as pre-contractual measures or performance of a contract, your consent, our legitimate interest, or a legal obligation.

 

 

Purposes of processing based on execution of pre-contractual or contractual activities

 

 

–          To respond to your requests and provide you with information

–          Provision of our products and services

–          To manage purchases of our products and services, to process payments

–          Handling of complaints, after-sales service

 

 

Purposes of processing based on your consent

 

–          Creation and management of your user account

–          Commercial prospecting and sending of news / information to customers and prospects

–          Use and satisfaction surveys

–          Management of cookies and measurement of site traffic, except for technical cookies necessary for functioning of our site

 

 

Purposes of processing based on our legitimate interests

 

–          Marketing analysis, profiling, personalization of communications

–          Creation of statistics

–          Fraud prevention and management

–          Management of pre-litigation and litigation, constitution of evidence

 

 

Purposes of processing based on a legal obligation

 

–          Management of requests for the exercise of rights and information in accordance with regulations

 

 

 

  1. To whom is personal data sent?

 

The personal data we collect is mainly intended for Freejump System and its competent services for responding to your requests.

 

We may communicate your personal data to our service providers and subcontractors, located within or outside the European Union, in the context of our exchanges, the provision of our products and services, use of the resources we make available or the recruitment of staff. In all circumstances, we ensure that these recipients present adequate guarantees of confidentiality and security, in accordance with regulations.  When personal data is transferred outside the European Union, it will be governed by the mechanisms provided for this purpose by regulations.

 

We may also disclose your data to persons and bodies entitled to receive such data, for legal reasons, in the event that we are required to comply with laws and regulations, legal requests and orders or if permitted to do so by law.

 

We may share certain pseudonymous data, containing no direct identification element, with regard to cookies and trackers collected and processed by partners, in this case being separate data controllers concerning the processing done.

 

Finally, and if you have formally consented to this, we may pass on some of your data to business partners.

 

 

  1. The security of personal data

 

We take all necessary precautions to preserve the security of personal data collected and processed and to prevent it from being distorted, damaged or accessed by unauthorized third parties, in accordance with regulations. To do this, we implement the necessary organizational and technical measures, and we ensure the commitment of our subcontractors in this respect.

 

Although we implement all possible measures to protect personal data, we cannot guarantee the security of information sent over the Internet when a security defect affects your terminal or browser.

 

 

  1. What are your rights regarding your personal information?

 

In accordance with regulations, you have a right: (i) of access, in order to verify your data; (ii) of rectification, in order to update or correct your data, when it is incomplete or inaccurate; (iii) of erasure, in particular when your personal data is no longer necessary in relation to the purposes for which it was collected or processed, or when you withdraw your consent for processing of your personal data collected on this basis; (iv) of limitation, which allows you to temporarily freeze the use of your personal data, in particular when exercising the right of rectification, during the period of verification of the accuracy of your data; (v) to object to the processing of your personal data, on grounds related to your particular situation. In this case, we will cease processing of your data unless we justify the existence of compelling legitimate grounds for such processing that override the interests and rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims. In the case of commercial prospecting, you can object without providing a reason; (vi) of portability, which allows you to request to receive personal data that you have provided to us on the basis of your consent or a contract, in a structured, commonly used and machine-readable format; (vii) to withdraw your consent, when your personal data is collected and processed on this basis; (viii) to file a complaint with the CNIL; (ix) to define the post-mortem fate of your data.

 

You may exercise these rights by sending us a written request using the contact details mentioned in the section below “Contact us”, accompanied by proof of your identity. We will make every effort to respond to your requests as soon as possible and under the conditions specified by regulations.

 

 

  1. How are cookies managed?

 

Cookies are managed in accordance with the Cookie Management Policy available at the bottom of the site page.

 

 

  1. Contact us

 

To exercise your rights or for any request relative to our Privacy Policy, we invite you to contact us by post at Freejump System, “Données personnelles”, Château Peron, 33210 Roaillan – France, or by email at dataprotection@freejumpsystem.com.

 

  1. Modification of the Privacy Policy

 

We may come to change our Privacy Policy. Therefore, we invite you to consult it regularly to check the provisions in effect and the measures we take to protect your personal data.

 

Updated on 4 March 2022

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