At FREEJUMP, we strive to ensure your experience with our products is smooth and satisfying.
In the event of a problem or difficulty with any equipment purchased from an authorized FREEJUMP retailer, please follow the steps below carefully:
First contact the FREEJUMP authorized retailer
If you encounter any issue with your product, your first point of contact is the retailer where you made the purchase. Kindly return the item to the store along with your proof of purchase.
The FREEJUMP authorized retailer will reach out to us
The retailer will then initiate communication directly with FREEJUMP, and assist in forwarding all necessary information so that FREEJUMP can carry out the after-sales support process and bring to you the appropriate solution.
Important notice
Please note that the retailer is not authorized to perform any technical assessment, offer refunds or product’s exchange, or make decisions regarding your product before FREEJUMP has completed a thorough evaluation. No refund, exchange, or credit note can be issued without the explicit prior approval of FREEJUMP.
What to expect
The store’s role is to act as an intermediary in the process. FREEJUMP will evaluate and conduct a fair and experienced appraisal. Please note that FREEJUMP is the manufacturer of your FREEJUMP stirrups, airvest and helmet.
We appreciate your prompt action in case of any doubt about your FREEJUMP product to help us offer you the nest possible service.